Your comments and suggestions are important to us, please email us your comments about the practice and suggestions as to how we can improve our service to you.  We will respond to your email within 5 working days.

Please email: enquiries.oldschoolsurgery@wales.nhs.uk

Medical matter cannot be dealt with via email please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To raise a concern/complaint in writing please email practice.manager.w95025@wales.nhs.uk

Under the Listening to People Complaints Procedure we will acknowledge your concern/complaint within 5 working days.