Every day at 8.15am we have ROUTINE on the day GP appointments available to book over the telephone or via the NHS Wales App (for Pontyclun Surgery only)
Every day at 2pm we have ROUTINE on the day GP appointments available to book over the telephone or via the NHS Wales App (for Pontyclun Surgery only)

*we only release NHS Wales App appointments for the main site as we have a boundary in place to ensure a fair split of GP appointments between Pontyclun and Llanharry based patients*

When all the routine appointments have been booked we will then have a discussion with you to see if your request is suitable for the emergency GP.

What an emergency GP appointment is for:

New illnesses: A condition that has arisen recently and needs quick assessment, like a chest infection or UTI.
Worsening chronic conditions: Flare-ups of long-term illnesses like asthma or Crohn's disease that require urgent review.
Urgent mental health support: Quick help for acute mental health problems. Although you also have 111 option 2 available.

Ongoing treatment or non-urgent issues:
These are not appropriate for an emergency appointment. Examples include medication queries, sick notes, or repeat prescriptions.

For life-threatening conditions, you should call 999 or go to A&E.

On a TUESDAY at 11.30am we release pre-bookable appointments for the following week (we tried to offer more in advance but we had a huge increase in patients not attending appointments)

DENTAL problems - please seek advise from your Dentist
EYE problems - please seek advise from your Optician
MEDICATION queries - can your Pharmacist assist you?

Practice Nurse/Healthcare Assistant/Blood Clinic appointments are released two weeks in advance

Practice Pharmacist appointments are released two week in advance

Physiotherapy/Mental Health Appointments are released two week in advance

We continue to offer the facility for you to contact us with non-urgent queries via email.

What we will accept

• ongoing fit note requests
• pre-bookable non-urgent appointments with a member of the clinical team
• requests for medical records (please note these requests can take upto 30 days to process)
• general feedback about the service provided

Please use the following email address: enquiries.oldschoolsurgery@wales.nhs.uk

We will respond to your enquiry within 5 working days

From Friday 1st November 2024 we will be offering more face to face appointments with all the Doctors working in the Practice.

We will still release prebookable appointments on a Tuesday at 11.30am for the following week.

We will release some prebookable and on the day slots via the NHS App (but these can also be booked by the Practice Team).

From Monday 2nd October 2023 we will be changing our opening hours to the following:

Surgery doors will be open from 8.15am - 6pm Monday to Friday.

Our telephone lines will be open for routine enquires from 8.15am - 6pm

If you have a medical emergency between 8am - 8.15am and 6 - 6.30pm you will need to ring our emergency telephone number 01443 225244

Under the GP Contract patients should be physically be able to access the surgery between the hours of 8.30am - 6pm Monday to Friday (except Bank Holidays). 

Did you know you can speak to someone regarding mental health issues 24 hours a day, 7 days a week?
There is someone to listen and support you straight away and re-direct you to the most appropriate person if needed.

You just need to DIAL 111 and press option 2

Routine GP appointments

Each Tuesday at 11:30 we release our GP appointments for the following week.  These appointments include PREBOOKABLE telephone calls and PREBOOKABLE face to face appointments for non-urgent matters.

We also release some same-day routine GP appointments each day at 8:15am and 2:00pm.

A very small number of routine GP appointments are available to book via the My Health Online system (MHOL). You need to sign up for this service and once signed up access is via our website www.pontyclunsurgery.co.uk .

You can also request a routine GP appointment by email using the following address enquiries.oldschoolsurgery@wales.nhs.uk  DO NOT USE this method if you want to be seen the same day.  We will reply to you via text message or email within 5 working days.

If the appointment we book for you is not suitable you will need to telephone our reception team to re-arrange.

Urgent GP appointments

We always have an emergency GP on duty; please contact us at any time between 8:15am and 6:15pm if you need urgent medical advice your request will be added to the list for the emergency GP. The GP will telephone you initially to triage your request and then make a decision with you on appropriate next steps. PLEASE NOTE THAT FOR ANY LIFE THREATENING EMERGENCY YOU MUST CALL 999 AND NOT THE SURGERY.

Other appointments

Nurse Practitioner, Practice Nurse and Healthcare Assistant appointments are released two weeks in advance, and you can contact reception by telephone any time between 8:15am and 6:15pm to book these appointments (we would recommend avoiding calling at either 8:15am or 2:00pm as the telephone lines are very busy).  If you know you need an injection on a certain day, please do not leave booking this appointment until last minute as we may not be able to accommodate your request.

Appointments for blood tests can only be booked if the blood test has been requested by one of our doctors or you need routine monitoring for medication you are taking or for chronic disease checks.

Blood tests for outpatient appointments need to be carried out in the hospital.

Any blood tests requested by a private clinic need to be arranged by them.

Results

If you have had blood tests taken in the surgery – we ask that you allow 7 working days before you contact us for the results. Do not contact the surgery for results of any tests requested by a hospital doctor; it is the responsibility of the hospital doctor to review these results and inform you of them.

We suggest that you call us after 11am with any request for results as our telephone lines are likely to be quieter.

Fit notes

You need to self-certify for the first 7 days of an episode of illness; after this you will need a fit note from us.  A GP is not able to issue a fit note unless us or other health services have had contact from you during your episode of illness e.g. A&E attendance, GP appointment. We may book you an appointment for a review if the GP wishes to discuss your request.

Ongoing fit notes can be requested over the telephone, by emailing enquiries.oldschoolsurgery@wales.nhs.uk or by using the contact us page on our website www.pontyclunsurgery.co.uk

The GP Partners have asked us not to book any fit note requesting into their emergency surgery.