Please, if possible avoid ringing between 2 and 3pm for test results as the reception staff are answering telephone calls for on the day appointments at this time.
The practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless we have prior written permission to discuss your medical records with another named person. For this reason we have introduced a password system for giving out test results.
Please allow 7 working days before contacting the surgery for routine test results – this allows the Doctor to read your results
Results are only available after 11.00am Monday to Friday and must be accessed by pressing “Option 3″ on our telephone system.
If you have had a blood test or X-ray you will be asked to ring the surgery for the result. Where patients have blood taken, they are provided with a slip identifying what tests they are having enabling them to ring for each individual result.
Blood and urine specimen results may be ready after 72 hours but some tests may take longer to come back.
Patient supplied samples - please remember that in order for us to process patient supplied samples (such as urine and stool) they must be supplied to us with all the paperwork completed and the sample itself clearly identified as instructed by the GP/Nurse. Failure to do so will result is us being unable to send your sample to the laboratory for testing.
X-rays take about 10-14 working days to return
The receptionist will be able to tell you what you need to do once you have the result. You may not necessarily need to see a doctor, but on occasions you will be asked to see either a doctor or a nurse or have your tests repeated.
Please ensure that you ring for your own results as we are not able to give your results to anyone else unless we have had permission in writing from the patient to do this.
You are legally entitled to a self certificate for any illness lasting less than 5 days (or 7 if includes weekends). The self certificate form should be available from your employer or on-line. For illnesses longer than 5 working days you can get a Fit Note from the doctor. You must make an appointment for this by access Option 2 on our telephone system. If you require a continuation of your Fit Note then you may not need to be seen, please discuss this with a member of the reception team.
REQUESTS FOR FIT NOTES WILL NOT BE DEALT WITH IN EMERGENCY SURGERY
Private sick certificates can be obtained at the GPs discretion and will cost £20.00 either payable by yourself or your employer.
It is sometimes difficult to decide whether to call 999 for an Ambulance. You should do this in a critical or life-threatening situation, for example if someone:-
is bleeding heavily
has suspected broken bones
has a deep wound – such as a stab wound
has difficulty in breathing
has severe chest pains or a suspected heart attack
In the event of needing to speak to a GP in an emergency, please telephone 01443 225 244 day and night. During working hours your call will be answered by a receptionist. From 6:30pm – 8:00am Monday to Friday and from 6:30pm Friday to 8:00am Monday please listen carefully to the message which will give you details of how to contact the Out of Hours Service. Please note that attendance at the Out of Hours treatment centres is by invitation only.
In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath, collapse or heavy blood loss please telephone 999 for an ambulance.
Please note that responsibility for providing GP services out of normal working hours now lies with Cwm Taff Morgannwg Local Health Board/Wales Ambulance Trust and not with the surgery. In the event of any query about this service please contact them on 01443 774800. More information regarding the Health Board can be accessed via their website
Home visits are at the discretion of your doctor. However, home visits should be regarded as a service for housebound and those who are genuinely too ill to come to the surgery. Many of our patients come to the surgery by taxi or bus.
When the condition of the patient does require a home visit, please try and contact the surgery between 8.15am – 11am. Requests for urgent home visits will be passed to the on-call duty doctor. When requesting a home visit you will be asked for a reason by the receptionist as this gives the doctor calling some idea of the nature of your problem
Please remember that several patients can be seen in the practice in the time it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.