If you need to seek urgent medical advice between the hours of 6.30pm – 8am Monday to Friday or when the surgery is closed on the weekend or on a Bank Holiday please contact the Out of Hours Service on 0300 123 50 60.
Please do not contact this service for routine prescriptions, test results or routine enquiries. The Out of Hours service is for medical conditions that can not wait until your GP Surgery re-opens.
When you contact Out of Hours your details will be taken by a Call handler, information will be taken. If you are ringing on behalf of a relative please ensure you have their date of birth and GP details. You will then be asked a serious of questions by the call handler. There will be 3 possible outcomes
- you will be given self care advice
- you will be offered an appointment with the GP
- you may require a home visit or depending on the serious nature of your illness e.g. chest pain/shortness of breath you may be advised to call an ambulance or attend A&E
You may find the following resources helpful:
When should I attend the A&E Department?
A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:
loss of consciousness
acute confused state and fits that are not stopping
persistent, severe chest pain
severe bleeding that cannot be stopped
suspected broken bones
If it is not an immediate emergency then call NHS Direct on 0845 4647 who can provide medical adviceand advise you on the best local service to offer the care you need.
For illnesses that are not life threatening you should first contact your GP surgery. Outside of normal surgery hours you can still phone your GP, but you will usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. During out-of-hours periods you can also call NHS Direct.
- Emergency contraception can stop you becoming pregnant after having unprotected sex. Two methods are available, the ‘morning after’ pill and the copper intrauterine device (IUD). The pill can be taken up to 72 hours after sex and is available free from your GP and most family planning clinics. It is also available from some pharmacies. The IUD is a plastic and copper device that is fitted into the womanâ€™s womb by a doctor or nurse within five days of having unprotected sex.
Mental health emergencies
If a person’s mental or emotional state quickly worsens, this can be treated as a mental health emergency or mental health crisis. In this situation, it’s important to get help as soon as possible. Contact NHS Direct to find out where help is available. If you feel the person is in immediate danger then call 999.