Reception staff in GP surgeries in the Pontypridd to Pontyclun area will be offering patients a choice of services when they ask for an appointment.
The aim is to help callers get to the right service, which can mean they receive advice or treatment more quickly.
Patients are being urged not to be offended if the receptionist asks what the problem is when they call the surgery.
We add on our new batch of pre-bookable appointments every Tuesday and we ask that you ring after 11.30am to book these
The Doctors ask that you do not keep all your problems for one 10 minute appointment. “one problem, one appointment”.
If you have several problems to discuss please ask the receptionist for a longer appointment, again it may not always be possible for the Doctor to deal with more than two problems per consultation.
On a Monday all the appointments will be released on the day at 8.15am for the morning sessions and 2pm for the afternoon sessions.
Tuesday, Wednesday and Thursday we will offer pre-bookable appointments up to 2 weeks in advance. There will be a small proportion of appointments released each day for all the GPs working but these will be on a first come, first served basis.
Friday morning again we will offer pre-bookable up to 2 weeks in advance with a small proportion of appointments offered that morning.
Friday afternoon these appointments will be released at 2pm.
Please note that we will still continue to have an emergency doctor each morning and afternoon and you will still be asked the nature of the problem.
If the emergency GP feels that your problem was not suitable for the emergency surgery you may be told this after your consultation.
Please do not blame the receptionist if you have been unable to make an appointment as we have 4 receptionists booking appointments and patients are also using the internet to book their appointment.
Rhian Lang, Advanced Nurse Practitioner will be working alongside our Emergency Doctor and offering her own Clinics. Please note that Rhian will only see patients aged 7 and over.
If you are telephoning for a routine appointment, not needed on the day you may wish to telephone the surgery after 10am when the telephone lines will be quieter. Between 8.15 – 9.30am and 2 – 3pm the receptionists are usually answering telephone calls for ‘on the day’ appointments which means that there could be a delay in your telephone call being answered.
Where possible your appointment will be with the doctor/nurse of your choice. Please try to remember that doctors have periods of unavailability which determines the number of appointments on offer. Please look at the Doctors information as this will advise you of the days that the GPs work in the surgery.
The Practice has an on-call doctor every day Monday to Friday between the hours of 8.00am – 6.30pm. These appointments are for patients who have an acute illness which has developed and feel they need to be seen on the day. You will be asked for brief information in order that the doctor can prioritise their surgery. If you are being seen by the on-call GP you may be given a guide time in which case your appointment time may vary according to demand on the day.
Please remember to cancel any appointments that you are unable to attend.
The length of time for appointments for the Practice Nurse and other clinics vary depending on the procedure or treatment being undertaken.
From time to time in surgery medical emergencies will happen, this may result in a delay in you being seen at your allocated appointment time. You will be notified by the receptionist if there will be an unavoidable delay.