Thank you for bearing with us.  We are still not ready to open the surgery fully to patients as we still find ourselves in uncertain times, despite lockdown being slowly lifted by Welsh Government and the number of confirmed cases/deaths decreasing.  Our priority is keeping the Practice Team safe which will allow us to continue to deliver care/services to our patients but also ensure that it is safe for patients to attend the surgery if they have been asked to do by a Doctor/Nurse or Pharmacist.  We will continue to work from Pontyclun Surgery.

All appointments continue to be telephone triaged by the Practice Team on the day, nothing pre-bookable.   You no longer need to ring at 8.15am or 2pm to book an on the day appointment.  Please note that Monday continues to be our busiest day and it may take longer for the Doctor to ring you back.

From the end of June the Cervical Screening programme restarted and patients eligible for a smear should receive an invite letter.  If you received a letter just before lockdown then please contact us and we can book you an appointment to see the nurse.  The procedure for attending for a smear has changed.  The Nurse will complete the smear form over the telephone whilst you wait in your car, she will then come out to your car and escort you into the building.  Please wear a face covering.

Annual Chronic Disease monitoring bloods have not been forgotten about, we currently do not have the capacity to invite you in for a blood test.   We will review patients who have previously had abnormal results and prioritise these patients first.

If you have a virtual hospital appointment and have been asked to have bloods taken prior to your appointment please do not contact us as we are unable to offer you an appointment.

Flu Vaccines – we are still waiting for the delivery dates to be confirmed.  The flu vaccine will not protect you against Coronavirus. As with previous years only the patients aged 65 and over or in an at risk category will be eligible for a flu vaccination.  If the 2m social distancing rule is still in place then we will need to think about how we manage our clinics safely.  More information to follow.

Common Ailments Scheme – some of the local Pharmacists have recommenced this scheme over the telephone.

If you have any questions regarding the changes made by the Practice, please contact us on 01443 222567