Our priority at this difficult time is the health and wellbeing of both our patients and our practice team. Please be assured that we will continue to offer those services that are essential to our patients, but we may have to offer them in a different way to usual.  PLEASE NOTE THAT OUR BRANCH SURGERY IN LLANHARRY IS CURRENTLY CLOSED TO PATIENTS. You can help us to do this by following the guidance below.

THERE IS ALOT OF INFORMATION  – PLEASE TAKE THE TIME TO READ IT CAREFULLY

Due to the evolving COVID-19 situation we are NOT able to offer any routine or pre-booked appointments with any clinician for the foreseeable future. This includes all GP, Nurse and HCA appointments. We need to assess on a daily basis what the capacity of our team is and we need to be able to respond to the frequent changes in guidance from the UK Government and Public Health Wales.

The Government has advised that patients who have ‘flu like symptoms, a fever above 37.8degrees centigrade or a persistent cough should self-isolate at home for at least 7 days; if you live with a someone who is self-isolating then you also need to stay at home for at least 14 days (if you develop symptoms during this time then you need to ensure you self-isolate for a further 7 days after onset of symptoms).

If you are unwell with a ‘flu like illness and feel that you cannot cope at home and need medical attention then you need to call NHS Direct 0845 46 47 or NHS 111 (depending on where you are at the time). You can use the symptom checker on the NHS Direct website to help with your decision making www.nhsdirect.wales.nhs.uk

If you have a different medical problem and feel that you do need urgent medical attention we will be running telephone triage only – a GP will then assess you over the telephone, if they do require you to attend the surgery then you will be given a time slot and you may need to remain in your car until the GP is ready to see you.

Remember that most cases of Coronavirus are mild and will settle with fluids and rest. You will not come to harm if routine treatment is delayed for a month or two. It is in your interests to stay away from the practice building wherever possible.

The following ESSENTIAL services will continue: INR/anticoagulant checks, Bloods tests for shared care drugs, Monitoring and treatment of acutely unwell patients, Baby Immunisations, Wound Care, Prostap/Zoladex injections and urgent ECGs.

If already have an appointment booked for the practice you will be contacted by the practice either by telephone or letter.

As we are asking all patients to telephone the surgery and not come to the desk our telephone lines are very busy. Please be patient if you have to wait for our calls to be answered and please be kind to our reception team who are there to help you. You will be asked the reason for wishing to speak to the GP, this is to help our GPs manage their patient lists each day. The GP cannot assess the urgency for a call back if a reason is not given.

Please DO NOT come to the surgery unless specifically requested to by a member of the practice team. If you do need to attend please follow all instructions given to you by the practice team. DO NOT queue up outside the practice. Patients will not be offered an appointment if they come to reception. IF you do have additional communication needs, such as hearing impairment or speech problems then do come to the desk though and we will work out with you the best way to deal with your query.

PRESCRIPTIONS

Acute prescriptions – if you have a prescription to collect please ensure the person collecting it is well (do not collect it yourself if you are unwell)

Non-acute prescriptions – will be sent to your nominated pharmacy within 48 hours

Repeat prescriptions – You must order these through your nominated pharmacy.

Medication queries and requests for items not on repeat may be done by telephone, you may be asked to speak to a GP or Nurse if the prescription clerk is unable to help with your query.

Once again, thank you for your patience and understanding at this challenging time. The situation will continue to change and we will adjust our approach accordingly.