Our waiting rooms are high risk places to pick up infection, and so in the current climate we want to minimise risks for everybody by utilising phonecalls in order to reduce the number of people who need to come to our surgeries, thereby hopefully protecting us all.
For other patients who are acutely unwell and feel they will need emergency assessment, you will need to ring the surgery where we will arrange for a GP/nurse to call you for triage of your problem. Please do not attend the surgery without being invited, as government advice has now changed to state that those with any flu-like symptoms (cough, fever, sore throat) should self-isolate for at least 7 days or until further advice.
From Monday 16th March we are no longer able to book any non-emergency appointments. If you already have a non-emergency appointment booked with one of our GPs then one of our GPs will be telephoning you over the next few days. If we do not have an up to date telephone number for you then we will write to you.
All patients requesting GP advice or appointments should telephone the surgery and speak with one of our reception team – we are expecting our telephone lines to be extremely busy so your patience is appreciated. Our receptionist will then place you on a list to be called back by one of our GPs – if the GP wishes to see you in person they will give you an appointment time. We request that you do not enter the surgery more than 5 minutes before your appointment time.
We are acting on the advice and information given from the World Health Organisation, the UK government, the Chief Medical Officer for Wales, Public Health Wales and Cwm Taf Health Board. We appreciate this is a difficult time for everybody concerned but ensuring the safety of both our patients and our practice team is our priority.
As the situation changes we will update this page accordingly, please continue to check on a regular basis.