Reception staff in GP surgeries in the Pontypridd to Pontyclun area will soon offer patients a choice of services when they ask for an appointment.
The aim is to help callers get to the right service, which can mean they receive advice or treatment more quickly.
Patients are being urged not to be offended if the receptionist asks what the problem is when they call the surgery.
This new ‘care navigation’ system is due to start from September 3 in the Taff Ely primary care cluster area
For this reason we have removed our on-line appointments for week commencing 3rd September only